03
Welcome from our Executive Director
Welcome from our Board Chair
04
A year like no other
How we spent money, an overview
Value for money
05
Meeting your housing needs
Repairing, maintaining and improving homes
Safety in your home
Adaptations
Making empty homes available
Collecting rent
Providing new homes
06
Supporting independence and wellbeing, and helping communities to flourish
Money advice
Tackling antisocial behaviour
Community Investment
07
Ensuring our business is well run, responsible and financially secure
Our structure
Our standards
Be involved
Complaints
Climate change
