Investing in our existing homes
We prioritise the upkeep of our customers’ homes. During 2023/24, we completed 10,655 total repairs of which 9,333 were completed by Homeworks, our in-house repairs team.
Repairs in 2023/2024:
We spent £2,445,245 on repairs.
repairs were completed, with 9,333 handled by our in-house HomeWorks team.
Repairs completed within our target time frame:
Emergency repairs:
Routine repairs:
Overall satisfaction:
Breakdown of repairs:
Breakdown of repairs:
Major works
In addition to routine repairs, we carry out planned cyclical upgrades, such as replacing old kitchens and bathrooms.
In 2023-2024, we invested £5.3m million in major works, including:
Kitchens
Windows
Doors
Bathrooms
Domestic boilers
We also ensure that empty properties meet high standards before new residents move in. We completed 114 home inspections and 53 major refurbishments, which included replacing kitchens, bathrooms, and boilers. We also performed minor works on 61 empty properties and completed 43 cyclical decoration projects.
Customer feedback
We value hearing from our customers to learn what we’re doing well and where we can improve. In 2023/24, we listened to feedback about our repairs service and made changes. We’re happy to see that customers are responding positively to these improvements.
Here’s what some of our customers had to say:
“Thank you for all your help with the fence issue. The fence was replaced, and we’re very pleased with it. Thank you once again; we appreciate it very much.”
“I can’t thank X, the Multi Trader, enough for his excellent work. He discussed everything with me, so I knew exactly what was happening and when.”
“The Repairs Scheduler, X, provided stellar customer service and resolved my issue. I’m thoroughly impressed and grateful.”