Investing in our team
We’ve introduced a new People Strategy to recruit the right people with the right attitude, knowledge, skills, and experience. We remain committed to delivering excellent customer service and enhancing support for customers and communities.
We’ve also refreshed our PACE values, which guide how every team member should work and behave daily. These values ensure we provide the best service to our customers.
Passionate - We’re committed to driving towards excellence for every customer.
Accountable - We follow through on our promises and do what we say.
Connected - We’re a part of the communities we serve (and EDI Leaders within the housing sector).
Excellence – We strive for the best in everything we do.
Equality, Diversity, and Inclusion (EDI) Review
We’re committed to Equality, Diversity, and Inclusion (EDI) and always strive to improve. In autumn 2023, we conducted an inclusion review to assess how inclusive we are as an organisation. We focused on inclusion because it’s key to making people feel welcome, encouraging the sharing of ideas, and delivering better services. As part of the review, we spoke with residents, staff, and Board members.
