Our performance
To ensure we provide the best value for our customers, we regularly compare our performance with other housing providers in London that manage fewer than 10,000 homes. Here’s how we performed in 2023/24:
Responsive Repairs:
0.50%
of our homes did not meet decent home standards (compared to the median of 1.93%).
.1%
We completed 80.1% of non-emergency repairs within the target time (compared to the median of 81.3%).
%
We completed 87% of emergency repairs on time (compared to the median of 91.7%).
Neighbourhood management:
.92%
We opened 22.92 anti-social behaviour (ASB) cases per 1,000 homes, (above the median of 15.68).
0
We had no cases of ASB involving hate incidents. (The median for similar providers was 0.29% per 1,000 homes).
Complaints
.50
We received 60.50 Stage 1 complaints per 1,000 homes (compared to the median of 57.40).
.1
We received 12.10 Stage 2 complaints (compared to the median of 10.45).
.7%
We responded to 92.7% of Stage 1 complaints on time (compared to the median of 84.6%).
.7%