What you have told us (TSM)
We want our customers to help shape our services to improve customer satisfaction. Our latest survey shows that 59.9% of our customers are satisfied with our overall services. We know there are areas where we need to improve, especially in how we communicate with our customers. We’re creating action plans to address these issues.
Tenant Satisfaction Measures
Repairs:
.6%
of customers are happy with our overall repairs service.
.5%
are satisfied with the time it took to complete their most recent repair.
.5%
believe we provide well-maintained homes.
.4%
believe their home is safe.
Customer communication:
.1%
believe we listen to their views and act on them.
%
believe we keep them informed.
.6%
believe we treat them fairly and with respect.
Complaints handling:
.9%
of customers are satisfied with how we handle complaints.
Estate care:
%
of customers feel their communal areas are well-maintained.
.6%