Customer consultation

Please tell us your views on the future of Leeds & Yorkshire Housing Association

Hello

We wanted to get in touch to ask for your views on a proposal for Leeds & Yorkshire Housing Association to join with another similar Yorkshire based housing provider - York Housing Association, which is a subsidiary of the Karbon Homes Group. We are very excited about this opportunity and believe that it would benefit both you and the Yorkshire area.

This leaflet is part of the formal consultation we are carrying out with our customers.

We are keen to hear what you think about our plans, and for you to have the chance to ask any questions you may have. Details of how you can do this and how to get in touch are below.

We look forward to hearing your feedback.

Thank you

Mark Pearson Chief Executive, Leeds & Yorkshire Housing Association

Mike Gaskell Chair, Leeds & Yorkshire Housing Association

If you’d like to receive this information in another format, such as a different language or audio version, please let us know.

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Background

Over the past few months, Leeds & Yorkshire Housing Association’s (LYHA) Board has been looking at what is best for managing our homes and services across Yorkshire so that we can provide excellent service to our customers in the future.

An opportunity has arisen for us to join with another similar Yorkshire based housing association called York Housing Association (YHA) which is a subsidiary of the Karbon Homes Group.

Our collective boards are now considering a proposal for LYHA and YHA to enter into what is called a ‘transfer of engagements’. If agreed, the proposal would see both organisations coming together by LYHA transferring all of its assets and homes into YHA and together operating as a 3,000-home Yorkshire based subsidiary of the Karbon Homes Group. We would create a new name which represents both organisations.

We hope that joining with another like-minded organisation would enable us to strengthen our offer. York Housing Association has already been part of the Karbon Homes Group for five years and has seen significant benefits of being part of a larger, supportive group, such as increased investment in its existing homes along with the provision of many new affordable homes across Yorkshire.

The proposal – better and stronger in Yorkshire

The aim of the proposed partnership is to deliver excellent services to customers and to play a key role in shaping places and communities across Yorkshire.

The new partnership would create a stronger, more effective organisation, with a continued local approach and understanding of customers in this region.

We are always looking to improve further and deliver more, and we believe that this proposal would enable us to do it.

Who are York Housing Association?

York Housing Association is a community-based housing association which manages around 1,300 homes in York, Malton, Leeds, Harrogate, Wakefield, Scarborough, Whitby and Selby.

Just like us, they are a registered provider of social housing, registered with the Regulator of Social Housing and a charity.

www.yorkha.org.uk

They believe in providing strong foundations and the importance of a home for enabling people to lead successful lives. They share our commitment not only to providing homes that are warm, safe and secure, but also to making a positive, lasting difference in our wider communities.

We are confident that together we’ll be a good fit!

What would it mean to be part of the Karbon Homes Group?

Karbon Homes manages nearly 30,000 homes across the North of England and is focused on providing as many good quality homes as possible, delivering an excellent customer service and creating strong and sustainable places to live.

Just like us, they are a registered provider of social housing, registered with the Regulator of Social Housing and a charity.

www.karbonhomes.co.uk

By becoming part of the Karbon Group, our customers would benefit from being part of a larger organisation with access to additional support and services, but won’t lose the personal, local feel of a smaller organisation.

What benefits could the proposed change offer

  • Combining each organisation’s strengths, teams and expertise to boost our overall customer service to you
  • Continued investment in developing and improving our property repairs service
  • Access to additional customer support initiatives such as the Karbon Money Matters Team and employment and digital skills support (see below)

  • More opportunities for you to be involved in what we do
  • More new high-quality homes to help address the affordable housing crisis
  • Continued investment in our digital services
  • Improved value for money and financial strength in uncertain economic times

Additional services to customers

By joining the Karbon Homes Group our customers would be able to take advantage of a number of additional support initiatives.

These include:

Home Comforts furniture and appliance rental service – enables customers to rent good quality furniture and appliances, such as cookers and washing machines for an affordable weekly payment.

Money Matters team – offers free, confidential, and impartial money advice.

Community Investment Fund –provides grants to support projects that make a real difference to people’s lives and communities.

What would this mean for you?

There would be very little practical change for you.

As part of the partnership, all of the assets and homes of LYHA, including yours, would transfer to YHA and we would create a new name that represents both organisations. This means you would have a new landlord but:

  • You’d keep your current terms and conditions of tenancy
  • Existing LYHA colleagues will be working for the new organisation, so local knowledge and relationships will remain

  • We’d still have our office in Headingley (Leeds) for you to visit if you need to. For those customers in North Yorkshire, you would also have additional access to an office and team in York
  • You’d still be able to book your repairs and get in touch with us in the same ways you do now
  • There’d be very little practical difference in how your home is managed.
  • The way in which your rents are set would stay the same and continue to be in line with government policy and guidelines set by the Regulator of Social Housing.

What is the process and when could the change happen?

There is still a lot of work to do before a final decision is made. You, our customers, are at the heart of our decision making around LYHA’s future and it’s very important that we gather your views first.

We are also talking to other key stakeholders and of course to LYHA colleagues about the proposals.

We’ll continue to keep you updated thoughout.

We want to hear your views

We’re keen to hear what you think about the proposal and we want to give you the chance to ask any questions you might have.

You can contact us in a number of ways:

Write to us:

Please fill in the form on the back page of this leaflet and return it in the FREEPOST envelope provided.

Call us: Please call us on: 0113 278 3335

Email us: Please email us at: consultation@lyha.co.uk

Everyone who shares their view will be automatically entered into a free prize draw to win a £25 shopping voucher - there are 10 available.

In person:

We‘d love to chat to you at one of our consultation events:

Leeds Consultation Event

Wednesday 6th July, 3pm-6pm

Venue: LYHA Hub, Third Floor, White Rose House, 8 Otley Road, Headingley, Leeds, LS6 2AD

Whitby Consultation Event

Thursday 14th July, 1pm-3pm

Venue: West Thorpe (Community Room), Stakesby Road, Whitby, North Yorkshire, YO21 1YJ

Barnsley Event

Wednesday 20th July, 4pm -6pm

Venue: TARA Community Office, Mansfield Road, Athersley North, Barnsley, S71 3BQ

We really want your views to be taken into account, so please tell us your thoughts by 5th August 2022.

Have your say in writing

There would be very little practical change for you.

If you would like to give us your feedback in writing, please return this form in the pre-paid envelope provided. Remember, if you want your views to be considered, we need to hear from you by 5th August 2022. More information is available on our website: www.lyha.co.uk/customer-consultation

Please provide your details so we can respond to any questions or comments you have raised and enter you into the prize draw: