The Toolkit
Measuring the impact
It is important that you record the results of your work so that we can measure the impact and learn from what has worked best.
There are two elements to this
- Understanding how people responded to the messaging.
- Measuring the impact and financial gains made.
Some providers will already be using a case management system for money advice work. If that applies to you then we aren’t asking for any additional information beyond what you would normally collect.
If you don’t use a case management system there is a survey form in the shared folder that you could use to guide you through conversations with residents and will ensure that the necessary data is captured for evaluating the campaign’s success. This form will also be used as part of the wider GMCA campaign and they are keen for housing providers to support them with this data collection so that they can evaluate the campaign’s success.
Please ensure you make a copy of the form before using it to ensure it is a private document for your organisation’s use only. We will ask that you remove all personal data before sharing your results.
The data gathered using the form can be easily downloaded into a spreadsheet which you can use for any follow up calls and to record the outcome of any claims made.
For providers that can’t use any of the above and are relying on manual recording we would ask that as a minimum you record:
- How they heard about the campaign/referral source.
- What support they were given.
- Outcome of claim – successful/unsuccessful.
- Amount gained per week.
- Which of the passported benefits, if any, they went on to claim.