We encourage your involvement at every level of the organisation and offer you a variety of ways to get involved and help us to improve our services. In 2018, we adopted the National Housing Federation’s Together with Tenants initiative. It’s a new initiative to improve housing associations’ accountability to residents, giving them a greater voice and standardising the principles governing the way associations involve their customers. As a result, we’ve created formal roles for residents in our governance structure to improve our accountability.

In 2019, we had a big recruitment drive to encourage more residents to join our Residents’ Panels. The panels provide a vital link between us and our residents. They help ensure residents’ views are heard and enable them to influence our organisation at the highest level. We have two Local Panels, each with up to 16 members: Hertfordshire and Outer London Local Panel, and London Local Panel. Together they make decisions on local issues, set local priorities, monitor service delivery and hold us as service providers to account.