A year like no other
supporting each other through the pandemic
We know how important it is for your home to be warm, safe and comfortable.
COVID-19 fundamentally affected how we needed to work to continue providing services through the pandemic. We adapted to a completely new situation and threat to public safety, virtually overnight.
Lockdown required most of us to work from home and we achieved this with minimum disruption to delivering services. We also needed to change how we ran services to always be there for you if you needed us, while doing all we could to protect everyone from getting or passing on Coronavirus.
At the start of lockdown, we made welfare calls to all our vulnerable customers by phone, focussing on anyone who could have suffered from social isolation, checking where they needed support with shopping, medication or just a chat.
We have been able to maintain our day-to-day repairs service, only reducing the service to emergency repairs for a fortnight during lockdown.
How we spent money
An overview
We want you to know what your rent pays for. Below is a breakdown of how we spend every penny in each pound.
As always, repairing and improving your home is important to us along with supporting local communities and improving the availability of affordable housing for people in the area.
How we spent each £1 of your rent
Here’s a breakdown of how many pence from each pound we spent from April 2020 to March 2021 to run the organisation and provide our range of services for you.
Value for money
When we talk about providing value for money for you - we mean being as economical, efficient and effective as possible in everything we do.
As a community benefit society, we’re about people, not profit. We want the income we receive through rent payments, bank loans, government funding and grants to be spent wisely.
As a registered housing provider and a responsible landlord, it’s our duty to ensure you get value for money from our service and understand where your money goes.
We also want to make sure that the way we spend money matches our goals, to:
- meet your housing needs;
- support you to be independent and healthy, and help communities to flourish;
- ensure our business is well run, responsible and financially secure.
As well as showing how we spent each £1 of your rent , this report details our performance and impacts against different measures. Examples include the standard of your home, new homes built and the numbers of people we’ve supported in various ways between April 2020 and March 2021.
We use this information to identify where we’re performing well and the areas where we’d like to do better.
It informs decisions we make when we’re setting our performance goals and making spending decisions.
Above all, it helps us maintain transparency and trust with our customers by being clear about how we reinvest the money we receive to benefit you and your communities.
We hope you find it interesting and helpful.
